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FAQs

What is your return policy?

Since our products are made-to-order, we do not accept returns/exchanges. All products are FINAL SALE. Please read the measurements provided carefully. Feel free to contact us if you are having sizing troubles. If we make an exception to exchange your order, shipping charges will not be reimbursed. You will be responsible for the exchanged items shipment as well; we send invoices for this.


How long will it take to receive my order?

Please allow up to 2 weeks prior to delivery as these items are made to order. Our items are shipped USPS Priority Mail (2-3 business days) with Tracking/Insurance availability on all U.S. orders and First Class International Mail (1-3 weeks) on all International orders.
 
We do not cancel orders due to personal deadlines that fall before our 2 week window. If you have a need-by date, please speak to us about your date BEFORE ordering. We are not responsible for items being delivered after your need-by date if it is before the 1-2 week window.

Production begins within 24 hours after the order has been placed. We cannot cancel any orders after this 24 hour window as each item is made to order for you :-)

 

What if my item is lost in the mail?

If there is an issue with delivery, please contact USPS with your tracking number that we will provide - we are not responsible for lost, stolen, or damaged items. We do not work for the post office so any inquiries have to be taken up with USPS.

 

How do I care for my item(s)?

RECOMMENDED CARE INSTRUCTIONS:

- Hand wash inside out in cold water with mild detergent and hang to dry
- If you need to iron the garment, turn inside out and iron on LOW heat (do not let iron stand over the holographic material)
 
Our materials are very delicate and failure to follow our care instructions will lead to items being damaged.

 

Do you customize?

We do! Please fill out our contact form with your custom request. If you have seen a custom design posted on our social media and wish to have one made for you, please fill out the contact form for this as well. These can not be purchased through a random listing on our website.